Looking for ways to increase survey responses and capture more insights about your customer’s in-store experience?

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Limiting feedback prompts to print receipts (not convenient) or presenting feedback opportunities later (when their shopping experience is no longer top of mind) reduces response rates and data quality.

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Premium surveys boost in-store survey response rates and customer engagement after purchase. flexReceipts offers a selection of premium survey enhancements that can be embedded within our digital receipts, including terminal-based single question surveys and incentivized surveys.

 
 
 
 

Benefits of flexReceipts

Enhanced surveys improve survey response rates and data quality, empowering flexReceipts customers with new ways to understand their customers’ in-store experience and receive critical feedback on new products.

 
 
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Deeper customer
profiles

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Demographic, attitudinal, and actionable data

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Gain critical feedback on new products

 
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Enhanced Customer Surveys
Special Features

 
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Easy Set-Up
Use a template or create from scratch


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Enhanced Reporting
Store-level reporting options

Fully Customizable
Complete branding control


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Alerts
Real-time alerts on key issues


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Question Library
Use pre-defined questions or create your own


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Post-Purchase
Follow-up surveys dig deeper into customer sentiment

 
 
 

Results

eReceipts boast some of the highest open (45-80%) and click-through (15-20%) rates of any shopper communication. In fact, responses to surveys within eReceipts are 10x higher than flat .PDF emails or printed receipts.

 
 
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26% survey completion rate

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flexReceipts will generate an additional 15,000 survey completions this year

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45% of survey respondents receiving coupons redeemed them within 1 Week

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320% total return on investment for our client Destination XL

 
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Premium surveys are a simple add-on to your existing flexReceipts. Get started in as little as two weeks!  Contact Us to Learn More.

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