ENHANCED SHOPPER FEEDBACK
Looking for ways to increase survey responses and capture more insights about your shopper's interests and in-store experiences? Our enhanced surveys improve response rates and data quality, empowering merchants with new ways to understand their customers’ in-store experiences and receive critical feedback on new products.
flexEngage offers a number of options for embedding enhanced surveys within our receipts, order confirmations, ship notifications and packing slips. Here is some of what you can expect:
Easy set-up – use a template or create from scratch
Fully customizable – complete branding control
Store-level reporting options
Proven question library or create your own
Follow-up surveys dig deeper into customer sentiment
flexReceipts’ client, Destination XL experienced the following results:
Survey Completion Rate
flexEngage generated an additional 15,000 survey completions this year.
of survey respondents receiving coupons for completing the survey redeemed them within 1 Week
Total Return on Investment
Enhanced surveys are a simple add-on to your existing flexEngage installation.