ENHANCED SHOPPER FEEDBACK

 

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Improved Response Rates

Deeper Customer Insights

 
 
 

Looking for ways to increase survey responses and capture more insights about your shopper's interests and in-store experiences? Our enhanced surveys improve response rates and data quality, empowering merchants with new ways to understand their customers’ in-store experiences and receive critical feedback on new products. 

 
 
 

Boost In-store Survey Response Rates and Customer Engagement

Our dynamic digital receipts provide a more convenient and effective vehicle for collecting shopper feedback from today’s connected consumers. eReceipts boast some of the highest open (45-80%) and click-through (15-20%) rates of any shopper communication. In fact, responses to surveys within eReceipts are 10 times higher than flat .PDF emails or printed receipts.

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flexReceipts offers a number of options for embedding enhanced surveys within our digital receipts. Here is some of what you can expect:

 
 
 
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Easy set-up – use a template or create from scratch

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Fully customizable – complete branding control

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Store-level reporting options

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Real-time alerts

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Proven question library or create your own

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Follow-up surveys dig deeper into customer sentiment


Results

flexReceipts’ client, Destination XL experienced the following results:

 
26%

Survey Completion Rate

15K

flexReceipts will generate an additional 15,000 survey completions this year.

45%

of survey respondents receiving coupons for completing the survey redeemed them within 1 Week

320%

Total Return on Investment


 
 

Enhanced surveys are a simple add-on to your existing flexReceipts installation.

 
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Get started in as little as two weeks!  Contact Us to Learn More.

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