SUPPORT

 

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Welcome to the flexReceipts Support Resources page!

This page has links to instructional videos and for downloading our documentation.  If you have an problems, please contact support@flexreceipts.com

 
 

MERCHANT PORTAL DOCUMENTS


Merchant Portal Guide

Operational aspects of Portal, including Surveys, Marketing Management, and Metrics
v4.5


Receipt Customization Guide

Creative guide. Receipt Profiles. Marketing Content.
v4.5


e-Receipt Best Practices Guide

Best practices for improving email delivery and increasing e-receipt adoption.v2.0


fR Customization Request Form

PDF form for customer to document their business requirement for any changes/customizations.
v1.0


Customization Requirements Doc      

Template to capture business and functional requirements for custom development work. Replace "TEMPLATE" in the file name with the Merchant's Name.
v1.0


Documentation Bundle (zip)

Zip file that contains the latest:

  • Merchant Portal Guide
  • Receipt Customization Guide
  • Best Practices Guide
 
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MERCHANT PORTAL VIDEOS

COMING SOON!


 
 

INTEGRATION DOCUMENTS


Receipt API Guide

REST/JSON
API guide for REST service. Includes link to online RAML.
v1.0.3


sendReceipt API Guide (4.x)

SOAP/XML
sendReceipt service for 4.x
v4.1


getCustomer API Guide (3.x)

SOAP/XML
getCustomer service for versions 3.x, 4.x and REST
v4.03


Real-time Email Validation API Guide

REST/HTTP
Guide for using REST service to validate an email address.
v1.0.


getPDF API Guide

REST/HTTP
getPDF service for versions 3.x, 4.x, and REST
v1.0.


4.x Documentation Bundle (zip)

SOAP/XML

Zip file that contains the latest:

  • 4.x sendReceipts API Guide
  • 3.x getCustomer API Guide
  • Merchant Portal Guide
  • Receipt Customization Guide

fR Configuration Guide for Aptos Store 6.4

N/A
Step by step instructions for turning on the fR integration for Aptos Store 6.4


Facebook Offline Conversion Set Up

N/A
Facebook Offline Conversion Setup

 
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RETAIL PRO PLUGINS & DOCUMENTATION


Rpro 8 & 9
Retail Pro SSL Fix

Instructions and fix for 6/2017 SSL Cipher update.
June 2, 2017


Rpro 8 & 9
Pre-Installation Checklist

PDF Form that merchants can download and fillout prior to plugin install.
v1.0


Rpro 9
Retail Pro 9 Plugin

Zip file that contains the latest:

  • fR Retail Pro v9 Plugin Installer
  • fR Retail Pro v9 Plugin Installation Guide
  • fR Retail Pro v9 Plugin Upgrade Guide
  • fR Retail Pro v9 Plugin Cashier Orientation Guide
  • fR Retail Pro Plugin Support Request Form
  • Merchant Portal Guide
  • Receipt Customization Guide

v3.0.15


Rpro 9
Retail Pro 9 Plugin Upgrade Guide


Guide for existing customer to re-install or upgrade version 9 plugin. Includes troubleshooting.
v1.16.4


Rpro 9
Cashier Orientation

One page (2 sides) leave behind for cashier to prepare them for the new process with Retail Pro 9
v1.0


Rpro 8
Retail Pro 8 Plugin

Zip file that contains the latest:

  • fR Retail Pro v8 Plugin Installer
  • fR Retail Pro v8 Plugin Installation Guide
  • fR Retail Pro v8 Plugin Upgrade Guide
  • fR Retail Pro v8 Plugin Cashier Orientation Guide
  • fR Retail Pro Plugin Support Request Form
  • Merchant Portal Guide
  • Receipt Customization Guide

v2.20.14


Rpro 8
Retail Pro 8 Plugin Upgrade Guide

Guide for existing customer to re-install or upgrade version 9 plugin. Includes troubleshooting.
v2.20.14


Rpro 8
Cashier Orientation 1-Pager

One page (2 sides) leave behind for cashier to prepare them for the new process with Retail Pro 8
v1.0.2

 
 

RETAIL PRO VIDEOS


Rpro 9

Retail Pro 9 Plugin Overview
Operational overview of the flexReceipts Plugin for Retail Pro 9.


Rpro 9

Retail Pro 9 Plugin Installation
Step by step installation of the flexReceipts Plugin for Retail Pro 9.


Rpro 9

Retail Pro 9 Plugin Configuration
How to configure the flexReceipts Plugin for Retail Pro 9.


Rpro 9

Uninstalling the Retail Pro 9 Plugin
How to uninstall the flexReceipts Plugin for Retail Pro 9.


Rpro 9

Retail Pro 9 Plugin Configuration Files
Understanding the configuration files for the flexReceipts Plugin for Retail Pro 9.

 
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